We understand that dining plans may change. If you need to cancel a restaurant reservation submitted through the website, please contact us as soon as possible so we can process it promptly.
- Reservation Cancellation
All reservations submitted and paid for through the website are considered one-time dining reservations. To cancel, customers should contact us via the phone, email, or contact form provided on the website, providing their order information.
- Cancellation Time
For a refund, customers should submit a cancellation request at least 24 hours before the reservation time.
Refunds are usually available for orders cancelled more than 24 hours before the reservation time. Refunds may not be available for orders cancelled within 24 hours of the reservation time, or for orders cancelled without prior notice and for customers who do not show up.
- Refund Processing
For orders that meet the refund criteria, we will process the refund after confirming the cancellation request.
Refunds typically arrive in your original payment method within 3–5 business days. Actual arrival time may be affected by the processing speed of banks, credit card institutions, or payment service providers.
- Reservation Modification
If you are unable to arrive at the restaurant on the original date or time, please contact us as soon as possible to request a reservation modification. Whether a modification is possible depends on the restaurant’s seating arrangement and actual situation at the time.
- Special Circumstances
If a reservation is cancelled due to the restaurant’s temporary closure, inability to provide reservation services, or other circumstances caused by the restaurant, we will assist customers in rescheduling or processing a refund, depending on the specific circumstances.
- Contact Us
For cancellation, modification, or refund inquiries, please contact us through the following methods:
Company: DUBAI NIGHT LIMITED
Address: 2a Hallcar Street, Sheffield, United Kingdom, S4 7JY
Email: dubainightltd@Hotmail.com
Phone: +44 7908 335762
We recommend that customers provide their order number, reservation date, and reservation time when submitting a cancellation request so that we can confirm and process the request more quickly.